Inclusion is about enabling everyone to take full advantage of the opportunities offered by new technologies to access and make use of European public services, overcoming social and economic divides and exclusion. Accessibility ensures that people with disabilities, the elderly and other disadvantaged groups, can use public services at service levels comparable to those provided to other citizens. (Voor aanbevelingen, relaties met wetgeving, en best-practices zie https://interoperable-europe.ec.europa.eu/collection/nifo-national-interoperability-framework-observatory/solution/european-interoperability-framework-eif-toolbox/underlying-principles )