European public services can potentially be used by anyone in any Member State. So, multilingualism needs to be carefully considered when designing them. Citizens across Europe often have problems in accessing and using digital public services if these are not available in the languages they speak. A balance needs to be found between the expectations of citizens and businesses to be served in their own language(s) or their preferred language(s) and the ability of Member States’ public administrations to offer services in all official EU languages. (Voor aanbevelingen, relaties met wetgeving, en best-practices zie https://interoperable-europe.ec.europa.eu/collection/nifo-national-interoperability-framework-observatory/solution/european-interoperability-framework-eif-toolbox/underlying-principles )